Privacy Policy

Effective Date: 10th January 2024

At ExoTickets.com (“ExoTickets”, “we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and disclose the personal information you provide when you visit our website, www.exotickets.com (the “Site”). By using our Site, you agree to the collection and use of your personal information as outlined in this policy.

1. Information We Collect

We may collect the following types of personal information when you use our Site:

• Personal Details: Name, email address, contact number, postal address, and company details.
• Payment Information: Credit/debit card details, payment processing information, and billing address.
• Device Information: IP address, browser type, operating system, and other data related to your device.
• Usage Data: Information about your interactions with our Site, including pages visited, duration of visit, and your navigation patterns.

2. How We Use Your Information

The information we collect is used to:

• Process your orders, payments, and bookings.
• Communicate with you regarding your orders or account status.
• Improve the services we provide and enhance your browsing experience.
• Administer and manage the Site, including responding to your enquiries or feedback.
• Send you promotional materials, newsletters, and offers, if you have consented to receive them.

3. Sharing Your Information

To complete your ticket purchase or fulfil your order, we may share your personal details with the relevant ticket sellers, who will use this information to ensure proper delivery of your tickets. We only share your name, email, and phone number with them for this purpose.

We do not sell or lease your personal information to third parties. However, we may share your information with trusted partners or service providers who help us manage our website or support our services, subject to confidentiality agreements.

4. Fraud Prevention

To safeguard against fraud, we use a third-party fraud prevention service. This service may perform checks using publicly accessible data sources to verify your payment and personal details. If necessary, we may contact you to verify your information.

5. Security of Your Information

We use advanced security measures to protect your personal information, including Secure Sockets Layer (SSL) encryption to secure your data during transactions. This ensures that your sensitive information remains protected while you use our Site. You will notice the "https" in the web address or a padlock icon in your browser to indicate that you are browsing in a secure environment.

6. Cookies

Cookies are small text files placed on your device to collect data about your usage of the Site. These cookies help us improve your user experience, such as remembering your preferences and analysing traffic patterns on our Site. You can modify your browser settings to manage or disable cookies, although this may impact some features of the Site.

7. IP Addresses

We may use your IP address to analyse website traffic, track browsing patterns, and gather statistics on usage. This helps us understand how visitors interact with our Site and improve its functionality. We do not use this information to create a personal profile of you.

8. Your Rights

You have the right to access, update, or delete the personal information we hold about you. If you wish to review or modify your information, please contact us directly at [email protected].

You may also opt-out of receiving marketing communications from us by clicking the “unsubscribe” link in our emails or by contacting us at [email protected].

9. Retention of Information

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of this document will be updated accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at [email protected].

By using our Site, you acknowledge that you have read and understood this Privacy Policy.